What are the technical requirements to run MedBridge?

Browser requirements

  • For the best experience, MedBridge recommends using the highest version of Google Chrome.
  • MedBridge requires that javascript and cookies are enabled.
  • For enterprise environments, MedBridge may need to be added to your trusted sites.
  • For environments with hosted web browsers (e.g. Citrix), MedBridge must be configured as a trusted site in the hosted browser platform.

MedBridge is supported on the following web browsers:

  • Google Chrome 58+
  • Firefox 52+
  • Safari 10+
  • Internet Explorer 11+

Please visit www.supportdetails.net to check your browser version.

Computer Requirements

Computers must have a minimum of the following specifications:

  • Intel Core 2 Duo
  • 4 GB of RAM

Screen Resolution

1024 X 768 pixels or higher.

Internet Speed

Full site functionality requires a bandwidth of 700 kbps or more.



  • Emails are delivered from SendGrid servers.
  • Emails are all from the medbridgeed.com domain.


If a element fails to load there may be a issue with security settings on the browser.

The following domains need to be whitelisted to access MedBridge and its videos:

  • *.medbridgeeducation.com
  • *.medbridgeed.com
  • https://video-medbridge.akamaized.net/

The following IP addresses and domains need to be whitelisted to receive transactional emails from Mailgun and SendGrid:

  • mg.medbridgeed.com

The following Mailchimp IP addresses need to be whitelisted to receive email campaigns:


The following email addresses need to be whitelisted to receive email campaigns:

  • contact@medbridgeed.com
  • rachel@medbridgeed.com


MedBridge supports Jelly Bean/v4.1 and above. This translates to Android SDK level 16.


MedBridge supports iOS version 9 and above.

For additional assistance, please contact MedBridge Support at support@medbridgeed.com or give us a call at 206-216-5003.